In a time and era where almost anything you can think of is at the click of a finger , one has to ask … How did we come to this click of a finger generation ? And … Is it better or worse for future matters ? The times of walking into grocery stores , clothing stores , fast food restaurants and so on seem to have become grounds for what appears to be a atmosphere in a cemetery. Here are a few declining matters . The tidiness of retail establishments have taken a hit , aisles are now surrounded by men and women who appear to be angered , on edge and far from welcoming instead of the smiling , charming & welcoming staffs we once saw in previous generations before us . Countless amounts of businesses are constantly receiving emails , comments , complaints of employees roaming sales floors while tuned into their mobile devices way more than being in tune with their paid assignments . And let’s face it … (We know majority of the time these encounters with their Mobile devices is not business related at all.) From working in retail a total of 14 years myself , I have seen both the highs and lows of this field , and recently I must admit , I am currently seeing more lows ever than highs . Let’s Rewind to Yesteryear . Yesteryear Employees simply brought with them a better persona , better attitude and above all a better work ethic . But the question still lingers ….. So what is it that directly caused this shift to come about ? You see , before our country Reached this slap on the wrist society , business owners were once firm and fair . Firm as in , employers were much more aware during interviews when selecting to hire a new employee. And fair as in if you fulfilled your end of the deal in working for an employer they compensated the employee with much more than a competitive wage . Employers were also much more strict on informing employees to greet customers , smile , get merchandise to shelves efficiently and above all … No goofing around on the job . Nowadays it seems everything else is important but the paid tasks that the employer has assigned. If anyone thinks for even the slightest second that these reasons mentioned above have nothing to do with thousands of business’s across the United States closing & going bankrupt , then one must be completely blind to the fact . The fact of the matter is , no one wants to walk into a business and be faced with antisocial employees , angered employees and above all lazy employees. These things surely hurt business and the results are showing in record breaking numbers . When customers are not feeling welcomed , they will indeed move on to another establishment . When employees are not getting merchandise to shelves efficiently this absolutely leaves an opportunity open to customers to then go to another competitor of the business .So … What’s the solution ? Managers must return to being Fair but firm , because at the end of the day … All poor employee habits stem from poor management habits . Discipline can either make or break an employee . Make as in make an employee a phenomenal employee , or break them where as they will quit and or be replaced in hopes of hiring another more worthy employee . However. .. what management must not do is sit on the sidelines in their own field . You want to save your business from this click of a finger generation which is dominating all it’s competitors ? Then return to the yesteryear’s of retail . When it comes to saving the retail world , old school is the best school . Remember .. people still want interaction . People are only abandoning business’s due to the poor quality business’s are providing to them . Therefore leaving people no choice but to become online buyers . Have your employees put the work back into work . Discipline , train and above all communicate . Save the retail world today with a hello and a smile .